Privacy Policy

Effective Date: Jun 10, 2026

At Town Hero Marketing ("Company," "we," "our," or "us"), we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information when you visit our website, engage with our services, communicate with our team, or otherwise interact with our business.

We believe transparency is important. This Privacy Policy is intended to help you understand what information we collect, why we collect it, how it may be used, and the choices available to you regarding your information. By accessing our website or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with our website, services, and team.

Information You Voluntarily Provide

We may collect information that you voluntarily submit to us, including but not limited to:

Full name
Business name
Email address
Phone number
Mailing address
Job title
Company information
Service inquiries
Project details
Consultation requests
Survey responses
Customer support communications
Marketing preferences

This information may be collected when you:

Submit a contact form
Schedule a consultation
Request a proposal
Download resources
Subscribe to communications
Complete questionnaires
Participate in surveys
Engage with our support team
Become a client

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, and similar technologies.

This information may include:

IP address
Browser type
Device information
Operating system
Referral source
Pages visited
Time spent on pages
Click activity
Geographic region
Website usage patterns

This information helps us better understand how visitors interact with our website and allows us to improve user experience, performance, and functionality.

How We Use Information

We use collected information for legitimate business purposes, including:

Providing Services

Information may be used to:

Deliver requested services
Manage client relationships
Complete projects
Provide support
Process consultations
Respond to inquiries

Communication

We may use information to:

Respond to requests
Send service-related communications
Provide updates regarding projects
Deliver administrative notices
Notify users about changes to services

Marketing and Business Development

Information may be used to:

Share relevant company updates
Provide educational resources
Send newsletters
Promote services
Offer business insights
Deliver marketing communications where permitted by law

You may opt out of marketing communications at any time.

Website Improvement

Information helps us:

Improve website functionality
Analyze visitor behavior
Identify performance issues
Enhance user experience
Develop new services and features

Security and Fraud Prevention

We may use information to:

Detect unauthorized activity
Protect website security
Prevent fraud
Investigate misuse
Enforce policies and agreements

Legal Bases for Processing Information

Where applicable under privacy laws, we process personal information based on one or more of the following legal grounds:

Consent
Contractual necessity
Compliance with legal obligations
Legitimate business interests
Protection of legal rights

Cookies and Tracking Technologies

Our website may use cookies, tracking pixels, analytics tools, and similar technologies.

These technologies help us:

Remember user preferences
Improve website performance
Understand visitor behavior
Measure campaign effectiveness
Deliver relevant content
Analyze traffic sources

Users may modify browser settings to refuse or manage cookies. Please note that disabling certain cookies may impact website functionality.

Analytics and Third-Party Technologies

We may use third-party analytics and marketing platforms to understand website performance and improve our services.

Examples may include:

Website analytics providers
Advertising platforms
CRM platforms
Marketing automation systems
Call tracking solutions
Lead management tools
Scheduling platforms

These providers may collect information in accordance with their own privacy policies and applicable legal requirements.

How We Share Information

We do not sell personal information to third parties.

However, we may share information under the following circumstances:

Service Providers

We may share information with trusted vendors that assist in operating our business, including:

Hosting providers
CRM platforms
Marketing software providers
Email service providers
Payment processors
Analytics providers
Customer support platforms

These providers are only permitted to use information as necessary to perform services on our behalf.

Business Operations

Information may be shared with employees, contractors, consultants, and authorized representatives who require access to perform business functions.

Legal Compliance

We may disclose information when required to:

Comply with legal obligations
Respond to lawful requests
Protect our rights
Protect client interests
Enforce agreements
Prevent fraud or security threats

Business Transfers

If Town Hero Marketing undergoes a merger, acquisition, restructuring, asset sale, or other business transaction, information may be transferred as part of that process.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide services
Maintain business records
Fulfill contractual obligations
Comply with legal requirements
Resolve disputes
Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction. While we take data security seriously, no method of transmission over the internet or electronic storage system can guarantee absolute security. Users acknowledge that information is transmitted at their own risk.

Client Data and Business Information

In the course of providing marketing, automation, CRM, reputation management, website development, and related services, clients may provide access to business information, customer records, operational data, or marketing assets.

Town Hero Marketing treats such information as confidential and uses it solely for the purposes of delivering contracted services, fulfilling obligations, and supporting client objectives. We do not claim ownership of client data, customer databases, proprietary materials, or business records provided in connection with our services.

Third-Party Websites

Our website may contain links to third-party websites, services, applications, or resources.

We are not responsible for:

Privacy practices
Security practices
Content
Policies
Data collection methods

of external websites or services.

Users are encouraged to review the privacy policies of any third-party websites they visit.

Children's Privacy

Our services and website are intended for business owners, professionals, and individuals who are at least 18 years old. We do not knowingly collect personal information from children under the age of 13. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

Your Privacy Rights

Depending on your jurisdiction, you may have certain privacy rights regarding your personal information.

These rights may include:

Accessing personal information
Correcting inaccurate information
Requesting deletion
Restricting processing
Objecting to processing
Requesting portability
Withdrawing consent
Opting out of certain communications

Requests may be submitted using the contact information provided below.

We may verify identity before fulfilling requests when appropriate.

International Data Transfers

Information may be processed, stored, or transferred in jurisdictions different from the location in which it was collected.

By using our website and services, you acknowledge that information may be transferred and processed in locations where privacy laws may differ from those in your jurisdiction.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Updates may be made to reflect:

Changes in legal requirements
Business operations
Technology platforms
Service offerings
Privacy practices

The updated version will be posted on this page with a revised effective date.

Continued use of our website or services following updates constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:

Address:
Phone:
Email:
Website:
Privacy Contact:

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

We help businesses generate qualified leads, automate follow-ups, and scale growth through a combination of AI technology, paid advertising, and strategic marketing expertise.